top of page

Store Policy

Customer Care

At our family-owned business, we prioritize the satisfaction and happiness of our customers. We are dedicated to providing exceptional customer care and ensuring that your experience with us is positive, enjoyable, and memorable. Our customer care policy is designed to outline our commitment to you and the principles by which we operate.

  1. Communication and Responsiveness: We believe in open lines of communication and prompt responsiveness. Our team is committed to addressing your inquiries, concerns, and feedback in a timely manner. Whether you reach out to us via email, phone, or in-person, we will strive to provide clear and helpful responses to assist you throughout your journey with us.

  2. Product Knowledge and Information: Our knowledgeable staff is well-versed in the intricacies of our products. We are here to provide accurate and detailed information about our ceramic artworks, including their unique features, dimensions, materials, and techniques. We will assist you in making informed decisions to ensure that the piece you choose aligns with your preferences and expectations.

  3. Transparency and Honesty: We believe in conducting business with honesty and transparency. We provide accurate and descriptive information about our products, including any variations or nuances that may arise due to the handmade nature of our ceramics. We strive to ensure that you have a clear understanding of the characteristics and qualities of each piece before making a purchase.

  4. Careful Packaging and Shipping: To ensure the safe delivery of your ceramic artwork, we take utmost care in packaging and shipping. Each piece is meticulously packaged using appropriate materials to protect it during transit. In the rare event that an item arrives damaged or defective, please reach out to us immediately, and we will work diligently to find a satisfactory resolution.

  5. Post-Purchase Support: Our commitment to customer care extends beyond the point of purchase. We are here to provide support and assistance even after your order has been delivered. If you have any concerns or questions regarding the care, maintenance, or display of your ceramic artwork, please don't hesitate to reach out. We are happy to provide guidance and recommendations to ensure your continued satisfaction.

  6. Continuous Improvement: We value feedback from our customers as it allows us to continuously improve our products and services. Your insights and suggestions are invaluable to us, and we encourage you to share your thoughts and experiences with us. We take your feedback seriously and strive to incorporate it into our ongoing efforts to enhance your customer experience.

If you have any questions, concerns, or require assistance, please do not hesitate to contact us. Your satisfaction is our top priority, and we are here to serve you in the best possible way.

Privacy & Safety

We value your privacy and are committed to maintaining the confidentiality and security of your personal information. This Privacy and Security Policy outlines our practices and procedures regarding the collection, use, and protection of your data when you interact with us. By engaging with our services, you consent to the terms described herein.

  1. Collection of Personal Information: We may collect personal information from you when you place an order, create an account, sign up for our newsletter, or communicate with our customer care team. This information may include your name, contact details, shipping address, billing information, and any other necessary data to facilitate your interaction with us.

  2. Use of Personal Information: We use the personal information collected for the following purposes: a. To process and fulfill your orders, including shipping and delivery. b. To communicate with you regarding your purchases, inquiries, or requests. c. To provide personalized services, such as recommendations or tailored offers, based on your preferences and interests. d. To improve our products, services, and customer experience. e. To send periodic newsletters, promotions, or marketing communications, if you have opted to receive them (you can unsubscribe at any time). f. To comply with legal obligations, resolve disputes, and enforce our policies.

  3. Protection of Personal Information: We employ reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We implement security measures, such as encryption, firewalls, and secure socket layer (SSL) technology, to ensure the confidentiality and integrity of your data.

  4. Third-Party Disclosure: We may share your personal information with trusted third-party service providers who assist us in delivering our products and services. These providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any other purposes.

  5. Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your browsing experience and collect non-personal information such as website usage statistics, preferences, and IP addresses. These technologies help us analyze trends, customize content, and improve our website functionality. You can adjust your browser settings to reject cookies or notify you when they are being used.

  6. Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

  7. Your Rights and Choices: You have the right to access, update, correct, or delete your personal information. You can manage your preferences for receiving marketing communications or opt-out altogether. Please contact our customer care team to exercise these rights or if you have any privacy-related inquiries.

  8. Children's Privacy: Our products and services are intended for adult use. We do not knowingly collect personal information from individuals under the age of 18 without appropriate parental consent. If we become aware that we have inadvertently collected information from a child, we will take immediate steps to delete it.

If you have any questions, concerns, or requests regarding our privacy and security practices, please contact us. Your privacy and the security of your personal information are of utmost importance to us, and we are committed to addressing any inquiries or issues promptly and transparently.

Payment Methods

Wholesale Inquiries

We appreciate your interest in becoming a wholesale partner with us. By featuring our handcrafted ceramics, you are offering your customers or event attendees an opportunity to enjoy unique art pieces that are truly special. Our commitment to exceptional craftsmanship and customer satisfaction extends to our wholesale partnerships, and we look forward to collaborating with you.

For further inquiries or to discuss your specific wholesale needs, please reach out to us via call

719-406-9900. We are excited to explore the possibilities of working together and sharing the beauty of our handcrafted ceramics with a wider audience.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

bottom of page