Shipping & Returns
Shipping Policy
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Return & Exchange Policy
At our family-owned business, we take pride in the unique nature of our handcrafted ceramic pieces. Each item is meticulously created by our skilled artisans, ensuring that it is a one-of-a-kind work of art. As a result, we regret to inform you that we are unable to accept returns or exchanges on any of our products.
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We understand that purchasing art is a personal experience, and we strive to provide accurate descriptions and detailed photographs to showcase the distinctive qualities of each piece. Please note that due to the handmade nature of our ceramics, there may be slight variations in glazes, colors, textures, and shapes. These variations are an inherent part of the artistic process and add to the individuality and charm of the artwork.
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We encourage you to thoroughly review the product descriptions, images, and dimensions provided on our website or in-store to ensure that the item you choose aligns with your expectations and preferences. If you have any questions or require further information about a specific piece, our dedicated team is here to assist you and provide additional details to aid in your decision-making process.
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While we cannot accommodate returns or exchanges, we are committed to customer satisfaction. In the unlikely event that an item arrives damaged or defective, please reach out to us within 48 hours of receiving your order. We will assess the situation on a case-by-case basis and work with you to find a suitable resolution.
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We appreciate your understanding and support of our artisanal approach to ceramics. By investing in our handmade pieces, you are not only acquiring a unique work of art but also supporting the creativity and passion of our artisans. Thank you for choosing our family-owned business and for embracing the beauty and authenticity of our handcrafted ceramics.